Identity verification

Do I need to verify my account?

You don't need to verify your account to register or deposit. We may ask you to verify it at any time - for example before a withdrawal, for security reasons or to meet anti-money laundering requirements. If we do, we will tell you exactly what is needed.

Which documents can be requested?

A selfie and one identity document in your name:

• ID card (for example, your Ghana Card)
• Passport
• Driver's licence
• Residence permit

The document must be valid, and your selfie must clearly show your face.

How do I send my documents?

When verification is requested, a Verify option appears in your account. Follow the steps there: upload a photo of your document and take a selfie. Make sure the photos are clear, well lit and all corners of the document are visible. If you have any trouble, our support team in the chat will help.

How long do I have and what happens if I don't verify?

Please provide the requested documents within 30 days. Until verification is complete, withdrawals and some account actions may be restricted, as described in section 4.4 of the General Terms and Conditions.

Why must my name match my Mobile Money account?

Withdrawals are paid only to a Mobile Money wallet registered in your own name. If the name on your Casongo account and your wallet don't match, the withdrawal can be delayed or declined.