Help Center → Cashback
Cashback
5 answers · Money back on your losses - which cashback we offer and how to get it.
What cashback does Casongo offer?
- Loyalty cashback - weekly and monthly cashback from the Fresh Boy level, plus daily cashback from the Paper Chaser level. The percentage grows with your level.
- Weekend Cashback - 10% on weekend losses on slots, instant and crash games, up to 1,000 GHS, for eligible players.
- Welcome Pack cashback - daily cashback on live and table games in some Welcome Pack steps.
- Daily Gifts - some gifts are 24-hour cashback from 5% to 15% on slots, crash and instant games, up to 600 GHS, paid as a bonus with x10 wagering.
How is cashback calculated?
Cashback is a percentage of your net losses with real money on eligible games during the period (a day, a weekend, a week or a month). Bets placed with bonus money don't count. Eligible games are shown in the offer terms - usually slots, instant and crash games, and live games for loyalty cashback.
How do I get my cashback?
When the period ends, your cashback appears in Promotions → My Rewards - claim it there. From the Paper Chaser level, weekly loyalty cashback is paid automatically as real money.
Does cashback have wagering?
Cashback credited as a bonus goes to your bonus balance and follows the terms on its reward card. Weekly cashback paid as real money (Paper Chaser level and higher) has no wagering.
Is there a maximum cashback?
Yes. Loyalty daily and weekly cashback is up to 2,000 GHS, monthly up to 4,000 GHS, and Weekend Cashback up to 1,000 GHS. Other offers show their cap on the card.
Other topics: Registration and account · Identity verification · Deposits · Withdrawals · Bonuses and free spins · Daily Gifts · Loyalty and VIP
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