Withdrawal Limits
Version 1.0 - Last update: 11.11.2026
Withdrawal Limits form part of our General Terms and Conditions (sections 8.2 and 8.6) and apply to all withdrawals from your CASONGO account. If there is any inconsistency between these Withdrawal Limits and the General Terms and Conditions, the General Terms and Conditions shall prevail.
Withdrawal Policy
CASONGO aims to process withdrawals as quickly as possible.
Most withdrawal requests are processed automatically. In some cases a withdrawal request may need a manual review before it can be paid.
During the review we may ask you for additional information, for example:
- completing or updating your account profile;
- email and/or phone number verification;
- identity verification (KYC);
- source of funds or source of wealth documents, or other information required for anti-money laundering, counter-terrorist financing, payment provider, regulatory or risk management purposes;
- other documents or information required for security, payment or compliance reasons.
A withdrawal request may be delayed, rejected or cancelled if the required information is missing, incomplete, incorrect or cannot be verified.
Standard Withdrawal Limits
The following limits apply to standard accounts. Limits are shown in Ghana cedis (GHS) and apply to all withdrawal methods combined.
| Period | Limit |
|---|---|
| Per day | up to 1,000 GHS |
| Per week | up to 2,000 GHS |
| Per month | up to 3,000 GHS |
A single withdrawal cannot be larger than your daily limit. The minimum withdrawal is 40 GHS. Each payment method may also have its own minimum and maximum amount, shown in the Withdraw window.
Limits Depend on Your Account Activity
Your withdrawal limits depend on your activity on CASONGO, including your deposit and withdrawal history. The more you play and deposit with us, the higher your limits can grow. Limits are updated automatically - you do not need to request anything.
Players with VIP status get higher daily, weekly and monthly withdrawal limits and priority payment processing.
Limits can differ from player to player. To find out the exact limits on your account, contact our support team in the Live Support chat.
If Your Withdrawal Exceeds the Limit
If a withdrawal request exceeds your available limit, you can withdraw the available amount now and the rest after the limit resets, or split the amount across several days. Your money stays on your balance in the meantime.
Other Conditions
- Bonus money cannot be withdrawn until its wagering requirement is complete. See the Bonus Terms and Conditions.
- Each deposit must be wagered once (1x) with real money before you can withdraw. See the Deposit Wagering Requirement.
- Withdrawals are paid only to a payment account (for example, a Mobile Money wallet) registered in your own name.
CASONGO reserves the right to apply, change or review withdrawal limits depending on account activity, payment method, risk checks, security requirements or compliance obligations.