Withdrawals

How do I request a withdrawal?

1. Log in and tap Deposit at the top - the Wallet window opens.
2. Open the Withdraw tab. It shows your Real balance and your Bonus balance (bonus money can't be withdrawn).
3. Choose your payment method and enter the amount. The minimum withdrawal is 40 GHS; Max withdraws your whole real balance.
4. Tap Withdraw.

What are the withdrawal limits?

Standard limits are up to 1,000 GHS per day, 2,000 GHS per week and 3,000 GHS per month. A single withdrawal can't be larger than your daily limit. Limits grow with your activity, and VIP players get higher limits. Details: Withdrawal Limits.

Why can't I withdraw?

• It's bonus money - it must be wagered first.
• An active bonus restricts withdrawals - finish its wagering or cancel it.
• Your deposit hasn't been played through - see the Deposit Wagering Requirement.
• You've reached your limit - see Withdrawal Limits.
• The amount is below 40 GHS.
• The Mobile Money number isn't in your name.
• We need to verify your account - we'll contact you with the exact steps.

How long does a withdrawal take?

Most withdrawals are processed automatically. Some need a manual review before they can be paid, and we may ask for extra information during the review. VIP players get priority processing.

My withdrawal is over the limit. What can I do?

Withdraw the available amount now and the rest after the limit resets, or split the amount across several days. Your money stays on your balance in the meantime.