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Bonuses and free spins
6 answers · Claiming offers, wagering, free spins and cancelling a bonus.
How do I claim a bonus?
- Open Promotions, choose the offer and tap the button on its card before you deposit.
- Make a deposit that meets the offer terms (the minimum deposit is on the card).
- Activate your bonus in My Rewards if needed - some bonuses are activated automatically.
Activation comes first, deposit second. A deposit made without activating the offer can't be matched afterwards.
What is the Welcome Pack?
A series of offers on your first deposits. Each step unlocks after the previous deposit. You can see which step is available to you, and its full terms, in Promotions.
What is bonus wagering?
Wagering turns bonus money into real money. A bonus with a wager of x5 means you must place bets totalling 5 times the bonus: a 100 GHS bonus needs 500 GHS in bets. Your progress is shown on the reward card.
- The maximum bet while wagering is 100 GHS.
- Only the games named in the offer count; some games count 0%.
- On instant games, cash out at x1.5 or higher while wagering.
- Finish within the time limit, or the bonus and its winnings are removed.
Full rules: Bonus Terms and Conditions.
What is the difference between real money and bonus money?
Real money is your deposits and cash winnings - you can play or withdraw it. Bonus money comes from offers and must be wagered first. With an active bonus, real money is played first, then bonus money. Both balances are shown in the Wallet window.
How do free spins work?
Free spins come from promotions, level-ups in our loyalty program and other offers. Each pack is for a specific game, shown on its reward card in Promotions → My Rewards. Open the game from the card to play them. Winnings from free spins are credited according to the offer terms and may need to be wagered before they can be withdrawn.
How do I cancel a bonus?
Open Promotions → My Rewards, find the card of your active bonus, tap Cancel and confirm. The bonus and its winnings are removed, your real money stays and can be withdrawn. Cancelling can't be undone.
Other topics: Registration and account · Identity verification · Deposits · Withdrawals · Cashback · Daily Gifts · Loyalty and VIP
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