Registration and account

How do I register?

With your phone number: tap Sign up in the top right corner, choose Phone number, enter your phone number, password and currency (GHS), tap Create an Account and enter the code we send you by SMS.

With your email: tap Sign up, choose Email, enter your email, password and currency (GHS), tap Create an Account and follow the activation link in the email we send you.

Casongo is for players aged 18 and over.

Can I have more than one account?

No. Only one Casongo account per person is allowed. Use your real name and details - they must match your Mobile Money account, which is needed for withdrawals. Duplicate accounts can be closed under our General Terms and Conditions.

I can't log in. What should I do?

• Check you are entering the phone number or email you registered with, and the right password.
• Reset your password with Forgot password on the login screen.
• Switch between Wi-Fi and mobile data, refresh the page, update the app or browser, or try another one.

Still can't get in? Write to us in the Live Support chat or at [email protected] with your registered phone number or email. Never send us your password.

How do I reset my password?

1. On the login screen, tap Forgot password.
2. Enter your phone number or email.
3. Follow the code or link we send you and set a new password.

No code or email? Check your spam folder, make sure the number or email is exactly the one you registered with, wait a few minutes and try again. If you no longer have access to your phone number or email, contact us in the chat - we will check account ownership first.

How do I close or pause my account?

Send a request to [email protected] from the email on your account, or message us in the chat. When an account is closed, unpaid bonuses and unsettled sports bets are cancelled, and you can withdraw your real-money balance.

To take a break for a while, tell us in the chat or by email for how long. More tools are described in our Responsible Gaming Policy.