General Information

Respecting the confidentiality of your private life and your personal data is a priority for us. This Privacy Policy sets out the types of data we protect, how we use it and how you can manage your privacy settings. This Privacy Policy is applicable to the www.casongo.com website as well as to all other software, products and services offered by WigWin through the www.casongo.com website.

1. Categories of personal data that we store

1.1. We collect and store personal data in the categories listed below. Please note that the list below is not exhaustive and, where appropriate, we may request, store and process any other information, including information relating to personal data, in accordance with the provisions of the Privacy Policy and the applicable legislative acts in force.

1.2. Data Controller - WigWin S.A.R.L.U in relation to the subjects of Personal Data, located in Congo Brazzaville and WigWin S.A.R.L.U in relation to the subjects of Personal Data, located in the Democratic Republic of Congo.

1.3. Data identifying a natural person - including, but not limited to, surname, first name, taxpayer identification number, date of birth, information contained in the person's identity document (e.g. passport);

1.4. Contact information - address, telephone number, e-mail address and others as appropriate;

1.5. Financial information - account number in our organisations, outgoing/incoming payments, transactions with financial instruments and other similar information;

1.6. Information relating to the use of the services, how this relates to your preferences, habits etc. - for example, information about services you have used, personal settings, surveys, competitions and campaigns in which you have participated, etc.

1.7. We also collect data by means of which You can be identified, we keep a log of all Your activities on our website under Your personal account, including all stakes placed and winnings obtained, all payments and withdrawals from Your account, the types of stakes and games You prefer, as well as the history of Your communications with the support service by means of telephone, e-mail or online-chat, the unique identifiers. The data we store is as follows:

1.7.1. unique identifiers (Internet Protocol (IP) address and the identification number of the means of communication;

1.7.2. data relating to the type of means of communication you are using, the type and version of the browser, the types and versions of plug-ins, the version of the appendix, the model of the means of communication, the manufacturer (trademark), the operating system, its version, the version of the library of the operating system, the time of its last visit, the wi-fi status, radio frequencies (connection using EDGE, HSDPA, LTE, WCDMA technologies is not applicable), screen information (width, height, dots per inch definition), wireless close communication (NFC), telecommunications service provider, Bluetooth protocol communication activity status, Bluetooth protocol version;

1.7.3. time zone settings, information on city, region, country and language;

1.7.4. information on the operating system and platform; as well as.

1.8. information concerning your visits, including the complete list of unified resource indications (URL-adresses), at which incoming, outgoing and transitory calls to our web site were generated (including date and time), on the products, which you consulted or the research of which you had undertaken; on the speed of page loading, loading errors, the duration of visits to particular pages, information on page interoperability (e.g. page flipping, key presses and index cursor arrow positions), and on page abandonment modes.

1.9. All personal data submitted by you may be used to create and manage your personal account, as well as to ensure the security and possibilities of undertaking marketing events.

1.10. Our obligations also include the processing of certain medical information relating to gambling addiction. Such data is kept immediately and cannot be deleted in order to enable us to comply with legislative requirements regarding the organisation responsible for gambling.

1.11. Protection of the rights of minors. Our services are intended for persons aged eighteen (18) and over. Any person who provides us with information about themselves through any of our services confirms that they have already reached the age of eighteen (18). Our policy provides for the detection of attempts by minors to gain access to our services, which is why we may need to access or verify your personal data. In the event that we receive information about an attempt by a minor to provide us with personal data through any of our services, or about the presentation of such data, such personal data will be rejected, and steps will be taken to remove it from our databases.

2. Reasons for processing personal data and its purposes

2.1. The processing of personal data may be carried out in any of the following cases:

2.1.1. its necessity for the conclusion and performance of a contract ;

2.1.2. it is necessary to comply with the requirements of the law; or

2.1.3. in order to protect our legal interests or the legal interests of third parties;

2.1.4. if we obtain your consent.

2.2. Personal data is processed by us, generally, for the following purposes:

2.2.1. dans le but de prestation des services ;

2.2.2. pour la diffusion de l`information du caractère administratif, y compris des notifications concernant la rénovation des clauses de la Politique et les modifications des conditions du contrat ;

2.2.3. pour la diffusion de l`information publicitaire sur nos services, marchandises, matériaux éducatifs, l`information concernant des futures manifestations et d`autre, relative avec tous cela, qui pourra Vous être utile en relation avec les services, qui Vous seront fournis et dans les buts de formation, sauf les cas de Votre refus direct de l`obtention de telle information ;

2.2.4. pour l`évaluation et la minimisation des risques, liés avec la légalisation des revenus, obtenus par la voie criminelle, ou par le financement du terrorisme, ainsi que des risques, liés avec des contrats ;

2.2.5. de la nécessité de respecter les exigences de la législation et/ou d`exécuter les exigences des organes de l`autorité d`Etat ;

2.2.6. pour assurer la protection juridique contre les prétentions, qui menacent nos intérêts.

3. Retention period

3.1. The retention period for personal data depends on the purposes for which it is retained. When setting the retention period, we take into account the Agreement concluded with You and the contractual undertakings, our legal interests and the applicable requirements of the legislation (such as with the requirements of the legislation concerning the suppression of the legalisation of income, obtained by criminal means, or by the financing of terrorism, etc.).

4. Transfer of personal data

4.1. Any transfer of personal data is carried out on legal grounds, and their protection in this case is ensured by the contractual commitments of third parties.

5. Your rights

5.1. In accordance with standards of legislation concerning personal data, you are guaranteed to have the following rights:

5.1.1. The right of access to your personal data, which are processed by us, and to their receipt upon written request. In the event that the volume of data requested is excessive, as well as in the event of repeated frequent requests, we are entitled to refuse to provide you with a copy of your personal data, or to present you with the invoice to be paid for making such a request, taking into account the administrative costs associated with making such a copy;

5.1.2. The right to request the rectification of any information which, in your opinion, is incomplete or incorrect;

5.1.3. The right to request the establishment of restrictions on the processing of your personal data. Any such request will be examined by us beforehand in order to ascertain whether it would contradict any other legal grounds for processing personal data which we are obliged to respect;

5.1.4. The right to withdraw consent to the processing of personal data at any time by notifying us directly.

5.1.5. The right to demand the deletion of your personal data. But this right is not applicable regarding personal data, the processing of which is carried out on legal grounds, for example, under the obligation to comply with the applicable requirements of the legislation;

5.1.6. The right to request the transfer of personal data collected by us to another organisation or directly to you. We are entitled to obtain personal data in a structured, generally accepted and machine-readable format and to transfer it to another processor. We make no commitment to protect your personal data, which is stored outside our system or which is transferred outside its boundaries.

5.2. All the above-mentioned rights must be exercised voluntarily.

5.3. The reasonable time limit for reviewing your request or complaint is 1 month. Given the complexity of the issue and the number of requests, this period may be extended to an additional 2 months.

5.4. If your request appears to be unfounded or exceeds reasonable limits, particularly due to its frequency, we are entitled to:

5.4.1. either charge a justified fee for administrative costs related to the provision of information, correspondence, or the performance of actions that are the subject of the request; or;

5.4.2. refuse to comply with your request.

6. Deletion of Information

6.1. We may delete your personal data only within the limits of the processing services to which it is accessible, and if such services are equipped with a deletion function. If you wish to delete only some of your personal data, and after deletion, they will no longer be renewable (for example, using the "restore" function), in this case, we will delete this personal data from our systems in the amount that is objectively necessary and taking into account rationality, except in cases where there is a legal obligation to retain them. However, this right does not apply to personal data processed for legal reasons, for example, to comply with applicable legal requirements.

6.2. If the data processing systems are not equipped with a deletion function, and your request for deletion is justified, then, provided that such a possibility exists, taking into account the type and functions of the services used, as well as in the absence of legal requirements for their mandatory retention, the request may be met for a fee (at reasonable rates). You will be notified in advance with the reasons for calculating the payment of data deletion costs.

7. Third Parties and Disclosure of Your Data

7.1. Our website contains links to third-party resources (such as websites dedicated to gambling addiction prevention). Such third-party resources are not affiliated with our organization, unless specifically stated, and we are not responsible for the privacy policy and, more importantly, the activity of such resources. You are responsible for familiarizing yourself with and agreeing to the privacy policy of all resources you visit.

7.2. We do not sell or disclose your personal data to third parties unrelated to the services presented to you. All persons who obtain your personal data from us obtain it exclusively for the purpose of ensuring their ability to fulfill their contractual obligations to us and/or operate our system or provide services.

7.3. We reserve the right to transfer your personal data, for predefined purposes, to a limited group of individuals, including:

7.3.1. Third-party organizations affiliated with us, including all their subsidiaries, affiliated organizations, subsidiaries, and representative offices, regardless of their geographic location;

7.3.2. To certain third parties, authorized representatives, providing services on our behalf, pursuant to a written contract that provides guarantees for the protection of personal data and restrictions on its processing. This list includes companies providing IT and technology services, identity identification and trust verification services, cloud service providers, etc.;

7.3.3. To state authorities, regulatory agencies, and other law enforcement agencies.

7.4. We make every reasonable effort to protect your personal data, but we do not assume responsibility for the actions of third parties who provide their services to you through our website.

8. Cookie files and other analogue technologies

8.1. During use of our website, cookie files are stored on your computer. Usually, cookie files and other analogue technologies work by assigning your browser or computer a unique number, which is only needed in connection with our website. Refusal to allow cookie files to be saved may render certain service functions inaccessible to you. We use the following types of cookie files in a variety of mechanisms to enhance the convenience of your use of our website.

8.2. Strictly mandatory cookie files:

8.2.1. Without them, the online services ordered by you cannot be provided.

8.2.2. Your consent is not required for the storage of mandatory cookie files, as they are necessary for the provision of the services ordered by you.

8.3. Operating cookie files:

8.3.1. The information obtained by means of operational cookie files is used only by us.

8.3.2. Our operating cookie files collect information about facts, which page of our website you visit most often, do you open the messages, which we send you, which advertisements you watch or react to on our or other websites, on which our advertisement is introduced, as well as to the receipt by you of any error messages.

8.3.3. Our operational cookie files do not collect information, according to which you could be identified, but, if you are registered on our website, the information, collected by our operational cookie files, can be attached to your account.

8.4. Operating cookie files:

8.4.1. Such cookie files are applied to save your settings (such as language, country or other settings, which work in online mode), as well as to present you with services in online mode or to cancel services, which you have previously refused.

8.4.2. The consequence of the deletion of these cookie files will be the loss of pre-installed settings during future visits to the website.

8.4.3. Our operational cookie files collect anonymous information, but, if you are registered on our website, the information, collected by these cookie files, may be attached to your account.

8.5. Targeted or advertising cookie files.

8.6. Third-Party Targeted Advertising:

8.6.1. Targeted advertising cookies may be stored on your computer by third-party advertisers, ad networks, data exchange service providers, marketing analytics providers, and others for the purpose of displaying advertising materials updated specifically for you on our and third-party websites and online resources.

8.6.2. You cannot be identified based on the information collected by these cookies.

8.7. Our Targeted Advertising:

8.7.1. We use these cookies in connection with the content and advertising materials displayed on our websites and those of third parties, and on resources offering online services, to track your viewing of our content and advertising materials or your response to them, which allows us to display advertisements, including those for products that we believe may be of interest to you.

8.7.2. Our targeted cookies collect anonymous information, but if you are registered on our website, the information collected by these cookies may be associated with your account.

8.8. In addition, after you enter your email address and password to begin your session to access our services, cookies help to store the entered credentials, freeing you from the need to enter them repeatedly throughout the entire session. The retention period for these references may be extended with your consent, which will ensure automatic login to the system in the future.

8.9. We also collect information through analogue technology and unique identifiers, as provided for in the "Personal Data" section. We use this information for the same purposes as the information collected through cookies, including:

8.9.1. Authorization;

8.9.2. Application of security measures;

8.9.3. Preservation of settings and support for additional features and options;

8.9.4. Ensuring quality of work, analytics, and personalization;

8.9.5. Marketing.

8.10. The period during which the cookie file is stored on your computer or mobile device depends on whether it is intended for long-term storage or only for the duration of the session.

8.10.1. Cookie files, intended for storage only for the duration of the session, remain on your device until you close the browser;

8.10.2. Cookie files, intended for permanent storage, remain on your computer or mobile device until their storage period expires or they are deleted.

8.11. For more detailed information on cookies, visit allaboutcookies.org

9. Commitments to guarantee customer safety

9.1. We make every effort to ensure the secure storage and processing of your data. However, there are no absolutely invulnerable systems, and we cannot guarantee or warrant the security of any data which you may wish to store outside our system or the systems of our contractors, or which you may decide to transmit outside its boundaries. You acknowledge and confirm your agreement that the security measures established and implemented by us for the purpose of protecting your personal data and related data provide a sufficient degree of protection against risks that may threaten them.

9.2. You acknowledge that, without questioning the reliability of our security measures and without referring to cases of data security breaches, you bear personal responsibility for the use of our services, and in particular for their reasonable use, in order to ensure the level of security, adequate to the risks, that your personal data may run, the safety of your user credentials and the security of the systems and devices, which you use to obtain access to your account. In addition, you must periodically change your user credentials.

10. Notification and mail settings

10.1. We provide you with the option to unsubscribe to our marketing broadcast. The easiest way to unsubscribe is to go to the reference at the bottom of each e-mail message. Alternatively, you can contact our customer service department or the chat operator.

10.2. Please note that e-mails of an administrative or service-related nature (e.g. a letter requesting confirmation of a subscription or informing you about the renewal of our Privacy Policy or Terms of Use) do not represent an option to cancel the subscription, which would be invalid, since their distribution is necessary in order to provide the services ordered by you.

11. Privacy Policy Information

11.1. We reserve the right to make changes to the provisions of the Privacy Policy at any time, so please review it periodically. After changes have been made to the provisions of the Privacy Policy, its new wording will be published on the website for the provision of services, and, in the case of significant changes to its provisions, we will disseminate the message, setting it out in such a way that it will be clearly recognizable among other correspondence. If you do not agree to any such changes, you must stop using the services and request the disconnection or deletion of your account.

11.2. The original language of this Privacy Policy is French. In the event of any inconsistency between its translation and the French language version, the French version shall prevail. If the other has not been indicated, this Privacy Policy does not apply to the goods and services of third parties or to the activities of companies, which we do not own or manage.

12. Contact information

12.1. Any questions or comments regarding the Privacy Policy should be sent by post to the address below or to the e-mail address [email protected]. This e-mail address can be used for inquiries on privacy issues to our responsible, empowered in data protection. To ensure a prompt response, please indicate “ATTN: DPO” in the subject line of the e-mail. You can also contact the body responsible for monitoring compliance with legislation in the field of personal data protection or any other similar department in your state of residence.