1. Introduction

1.1. By visiting and using any part of https://casongo.com (hereinafter the “Website”), or by setting up an account on the Website, you are entering into a contract with WigWin S.A.R.L.U. and accept that you are bound by the following:

1.1.1. these Terms and Conditions (hereinafter the “Terms” or “Conditions”);

1.1.2. the Privacy and Cookie Policy;

1.1.3. the Responsible Gaming Policy;

1.1.4. the regulations of the games offered on the Website;

1.1.5. any other terms and conditions in respect of campaigns, bonuses and special offers that, at any time, are to be found on the Website.

1.2. All regulations, terms and conditions contained in this document and the documents referred to under point 1.1 are hereinafter collectively referred to as the Conditions.

1.3. In case of any discrepancy terms of advertising campaigns, bonuses, rewards and special promotions shall prevail over the Conditions.

1.4. Please read the present Conditions carefully and ensure that you understand them. If you disagree with the content, you must not make any further use of the Website or set up an account. Your continued use of the Website, or the setting up of an account, constitutes acceptance of the Conditions.

2. Parties

2.1. The Website is delivered to you and operated by the following entity (hereinafter referred to as the “Company”):

2.1.1. If you are in Congo-Brazzaville: this website is covered by the licence and is governed by licence No. 011/MTL-CAB/DGL/DRC/SA, issued on 14 October 2021 in accordance with the laws of Congo-Brazzaville. This site is managed by the licence holder of WigWin S.A.R.L.U, a company founded in accordance with the laws of Congo-Brazzaville, under registration number CG-BZV-01-2020-B13-00316, which is located at the following address: Brazzaville, Immeuble Goshen, 42 bis Quartier clairon.

2.1.2. If You are located in the Democratic Republic of the Congo: this website is licensed and governed by Licence no. 0031/CAB/MIN-SL/CJ/JK/2022 DU, issued on 14 April 2021 in accordance with the legislation of the Democratic Republic of the Congo. This website is managed by the licensee of WigWin S.R.L.U, a company founded in accordance with the laws of the Democratic Republic of Congo, under registration number CD/KNG/RCCM/21-B-003216 which is located at the address: Colonel Ebeya 74, Immeuble la référence; 3rd level, Gombe, Kinshasa.

2.2. These Terms regulate your use of the Website and its services and your participation in the games when situated in the territory of Congo-Brazzaville or Democratic Republic of Congo.

2.3. Unless otherwise defined, all references in the Terms to “we”, “us”, “our” refer to the Company, while references to "customer”, “you”, “your”, “player” refer to the person using our Website and accepting the Terms.

3. Changes to the Terms of Use

3.1. For various reasons, it may occasionally be necessary to make changes in the Terms, and the Company retains the right to make any changes to the Terms at its discretion at any time. Particular examples of such reasons are: commercial considerations; changes required by new legislation/regulations; and, customer-service considerations. At any time, the latest version of the Conditions can be found on the Website. The effective date of the Conditions will always be stated at the beginning of the document.

3.2. If any changes are made to the Conditions, you will be notified accordingly, and you will be required to accept such changes. If you are not willing to accept any such changes you will not be permitted to continue making use of the Website and the services offered therein. In such case, you will be required to close your account. If you continue using the Website and the services after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.

3.3. To avoid disputes, you agree that you are in fact using the Website when placing a deposit through your account, or presenting us with details of your deposit, placing a bet on your account.

4. Opening your Account

4.1 To be able to make full use of the services offered through the Website and to participate in the games, you must set up an account (hereinafter the “Account”). To do so, you must undergo a registration process and provide your name, surname, permanent residential address, date of birth, email address and phone number.

4.2. The Company reserves the right to refuse the opening of an Account or to close an Account in its sole discretion. Where an Account is refused or closed, any contractual obligations already made will still be honoured, without prejudice to the rights eligible to the Company in the event of breach by a player of the Conditions. Furthermore, the Company reserves the right to refuse and/or limit bets placed by you.

4.3. It is your responsibility and obligation to keep the details linked to your Account correct and up to date at all times. If any of your personal or contact details should change, you are required to advise us immediately by sending an email to [email protected] or to update the information in your Account.

4.4. By setting up an Account, you declare that you are resident in and/or are accessing the Website from within the territory of Congo-Brazzaville or Democratic Republic of Congo. Any attempt to circumvent this requirement is a material breach of the Conditions and will result in the closure of your Account. Examples of such attempts include using a VPN, proxy or equivalent means to hide or manipulate identification of your actual geographic location; giving false or misleading information about your location, citizenship or address; or attempting to place bets via third parties.

4.5. It is illegal for minors to make use of the Website and its services, and to create an Account. By creating an Account and accepting these Conditions you declare that you are over 18 years of age, and you must immediately leave the Website if you have not yet reached the age of 18, or if you have not yet reached the legal age to participate in gaming under the law applicable to you. If it should be detected that a player Account belongs to or is being operated by an underage person, the Account will be closed immediately. Any winnings generated through the use of the services and participation in the games via such an Account shall be forfeited with immediate effect.

4.6. By making use of the Website and participating in the games you acknowledge that you run the risk of losing funds which you have deposited into your Account, and you are responsible for any such loss.

4.7. Use of the Website and participation in the games must be conducted solely by you in your personal capacity, in your own name and on your own behalf. Furthermore you are entitled to set up and have only one Account on this Website. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts”. Any attempt to set up a Duplicate Account on this Website, or to open an Account on another person’s behalf, shall constitute a material breach of the Conditions and we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

4.7.1. Each action performed using a Duplicate Account is considered void.

4.7.2. Any promotions that the Duplicate Account has participated in will be cancelled.

4.7.3. Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.

4.7.4. The Duplicate Account will be closed without an option to reopen it.

4.8. If you wish to permanently close your Account for an indefinite period, you may do so via the “Play Safe” tab in your Account. Please note that any pending bonuses or ongoing games will be interrupted and cancelled at the point of closure of your Account. You will however be permitted to withdraw any pending balance still held in your Account at the time of closure. Alternatively, you may also suspend your account for temporary periods should you feel the need to do so.

4.9. In the event that your request to close your Account is attributable to problem gambling, you are prohibited from opening a new Account with the Company until a period of at least one year has expired. Notwithstanding this, the Company strongly discourages the creation of a new Account notwithstanding the lapse of any time period in the event that you should feel that you are still experiencing any issues which may lead to problem gambling. For more information in this regard, we invite you to read our Responsible Gaming Policy.

4.10. If the Company should opt to close your Account on the grounds of actual or attempted cheating, swindling or fraud, you shall be prohibited from opening a new Account. Should you, nevertheless, succeed in opening a new Account, the Company reserves the right to close, with immediate effect, the new Account and require compensation in accordance with applicable laws in this respect, for instance through the forfeiture of any winnings which may be generated via such Account.

4.11. In order to log into your Account you shall be required to provide a digital signature. It is your sole responsibility to ensure that any information relating to your digital signature or any other information which may be required to facilitate your login to your Account is stored safely. You must not give your login details or any other such information to anyone. In the event that a third party should access your Account using your digital signature or any other login credentials, the Company shall not be responsible for any form of misuse that a third party makes of your Account as a result. This is regardless of whether disclosure was intentional or accidental, active or passive.

4.12. During the registration process you will also be required to you will be requested to set a periodic limit on the volume of your deposits. The deposit limit will enable you to stick to an amount of deposits per period selected and not exceed this. You must evaluate your financial situation and set a deposit limit that is appropriate to it. You shall be able to amend your limit at any point in time by accessing your account and selecting the tab “Play Safe”. A change resulting in the lowering of a limit will take effect immediately; however, a change resulting in the increase of a limit will only take effect after the lapse of 24 hours. This is done in order to limit any damage which may be caused by the taking of rash decisions. During this 24-hour period, you may change your mind and lower your deposit limit again. If you require any further information or assistance regarding this functionality, please contact our customer support team.

4.13. No employees, executives, managers, directors, consultants, or agents in our branches or of the Company or of our affiliated companies, or any of our providers or sellers, can participate in any games during their term of employment and/or engagement. The Company employees, or anyone else having access to inside information are not allowed to use the services of the Website. This is in order to prevent any potential abuse of inside information. To this end no officers, directors, employees, consultants or any other persons conducting business or engaged with the Company shall be allowed to open an Account with the Company during their term of engagement. Proof of such attempts shall result in steps being taken by the Company. These shall have repercussions upon the contract existing between the employee or other officer and The Company.

4.14. No relatives (in this clause, the term “relatives” means spouse, partner, parents, children or siblings of the people mentioned in the immediately preceding clause) or employees, executives, managers, directors, consultants, or agents in our branches or of the Company or of our affiliated companies, or any of our providers or sellers, are allowed to play the games on the Website or are authorised to use the services directly or indirectly. Nevertheless, this shall not apply where relatives are expressly allowed to play on the Company Website by means of written authorisation by the Company.

4.15. If either of the immediately two preceding clauses are breached, the Company reserves the right to close the said Account immediately and to cancel payment on any gain. This shall take place without any prejudice to the rights that the Company has against the breaching person in terms of the employment or any other contract between the parties.

4.16. Funds deposited must be utilised for participation in the games and use of the services on the Website and any suspicious activity on an Account could lead the Company to report the Player to the relevant authorities, freeze the funds and even close the Account.

4.17. In the event of misuse and/or the abuse of promotions and/or of any offers from the Company, the Company reserves the right to close or block the Account(s) of the player in question until the matter between the Company and the player is resolved.

5. Identification & Verification

5.1. We are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other verification checks (together “Verification Checks)”. We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example (but without limitation) a copy of your passport/ID, driving licence, birth certificate, financial statements, documents to support the expenditure your Account, proof of address and/or any other documents that we may reasonably require.

5.2. By registering an account with the Company, you declare:

5.2.1. that you are at least 18 years old;

5.2.2. that you act on your behalf;

5.2.3. that the details you have given are correct and up to date;

5.2.4. that money deposited in your Account belongs to you;

5.2.5. that you permanently reside or are situated in the territory of Congo-Brazzaville or Democratic Republic of Congo;

5.2.5. that money deposited in your Account does not come from any illegal activity.

5.3. By registering for an Account, you acknowledge and agree that we are entitled to conduct any Verification Checks that we may reasonably require and/or are required by applicable laws/regulations. We will carry out Verification Checks during Account registration, and we may also need to carry out additional/enhanced Verification Checks at certain points afterwards for example where particular financial thresholds are reached and/or if certain risk factors arise or change, in each/either case as reasonably required for us to comply with applicable legal and regulatory obligations. You agree to promptly provide any information/documentation we may reasonably request in relation to such Verification Checks.

5.4. The Company is subject to and complies with various laws, regulations and guidelines for preventing money laundering and the financing of terrorism. The Company is under an obligation to examine suspicious transactions and/or activities and shall, if circumstances so require, report such transactions and/or activities to the relevant authorities. In cases where suspicious transactions/activities have taken place, the Company is entitled and, in some cases, obliged to suspend, block or close the gaming Account(s) of the player(s) concerned. In accordance with the applicable law, any funds in the Account(s) in question may be withheld by the Company or the relevant authorities. 5.5. All transactions carried out by a player will be examined in accordance with the requirements relating to the prevention of money laundering and the financing of terrorism.

5.6. By accepting the Conditions, you expressly consent to the Company making use of your personal data in order to undertake verification of your identity as may be required by applicable laws and the regulations regarding the prevention of money laundering and the financing of terrorism.

5.7. In order for us to adequately carry out the required identification and verification checks, it may be necessary for us to contact you and request that you directly provide us with further information and documentation.

6. Deposits

6.1. In order to be able to use the services on the Website and participate in the games, you must deposit funds into your Account. The Company reserves the right to undertake relevant checks in connection with any deposits effected. It is not possible to obtain credit to use the services on the Website. Transactions which may inadvertently have been accepted when the Account did not have sufficient funds to cover the Transaction will be void.

6.2. Deposits to your Account can be made using the deposit methods stated on the Website. The Company reserves the right to implement, at any time, changes in accepted deposit methods. Similarly, in special circumstances and if further conditions are satisfied, the Company reserves the right to only accept deposits made using specified deposit methods.

6.3. The minimum deposit is 200 FCFA / 300 FC per transaction.

6.4. It is not possible to make cash deposits to an Account.

6.5. When making any deposit to your Account, you simultaneously agree not to: Use third party deposit methods, institute chargebacks; request refunds; or, in any other way, annul your deposit to the account. A breach of this provision shall constitute a material breach of the Conditions and shall entitle the Company to seek compensation, for instance by forfeiting any winnings held in your Account.

6.6. Different payment methods may impose different transaction limits. Please refer to the “Deposits” section on the Website for more information in this regard.

6.7. From time to time, the Company may offer you a bonus in the form of so-called “bonus money”. The Conditions for receiving a bonus depend on the bonus in question and can be found on the Website or directly with the bonus offer itself.

6.8. Bonus money is shown separately in your Account and can only be withdrawn when all requirements attached to it have been fulfilled. If an account holds both money you have deposited and bonus money, the bonus money may only be used to place bets once the money you have deposited has been used up. If you ask to withdraw money (said money qualifying for the award of a bonus), you waive all bonus money and any sums you may have won therewith.

6.9. You must deposit funds to the Account solely for the purpose of wagering on the Site. We have the right to suspend or close Your account, if there are well-founded suspicions or reasons to believe that You are bringing the deposit without the intention of making the bets/parties. Les dépôts ne peuvent être retirés qu'après avoir été utilisés pour des paris sur le site.

6.10. Vous reconnaissez et acceptez que la Société, d’une manière générale, ne propose aucune indemnisation des fonds, apportés sur le compte. Pourtant, nous pouvons examiner les indemnisations dans le cas de pannes techniques, à cause desquelles Vous n’auriez pas profité du Site et dans d’autres situations exceptionnelles. To avoid suspicion, we pay all compensation at our own exceptional discretion.

6.11. In the event of any difficulty in making a deposit to Your account, or in the event of any problem relating to deposits, contact Customer Services at the following e-mail address: [email protected]

7. Withdrawals

7.1. Provided that the following conditions are satisfied, you can ask to withdraw money from Your Account at any time provided that:

7.1.1. all deposits have been completed, approved and not made the object of annulment or chargebacks or been recalled in any other way.

7.1.2. all security and verification checks detailed in the Conditions have been successfully completed where applicable.

7.2. Withdrawal payments can only be made in the name of and to the registered Account holder.

7.3. You can withdraw any winnings from your account by submitting a withdrawal request. When the Company has approved a withdrawal, you must supply enough information for Us to be able to implement the withdrawal in accordance with your wishes. We will make every effort to accommodate your preferences as regards mode of payment and currency. However, We cannot guarantee that We will be able to deliver on your preferences. All withdrawals representing the return of funds will only be made using the payment method used when depositing to the account. Different payment methods may impose different transaction limits. The Company reserves the right to setup maximum and minimum amount for single withdrawal per transaction, maximum daily, weekly and monthly limits for withdrawals.

7.4. Funds that are subject to restrictions (e.g. bonus money) are not withdrawable and they are shown in a separate balance on the main page of your player profile. Bonus may be forfeited upon processing of withdrawal if specific requirements are not met.

7.5. When processing a withdrawal request, We may have to ask you to supply further information about your identity, etc. Withdrawal requests will be processed as speedily as possible. Provided that the withdrawal conditions are satisfied, payment will be initiated no later than 5 business days after reception of the request, provided that all information requested has been supplied and all verification checks are successful. For further details, please refer to the Website’s “FAQ” section.

7.6. If Your Account is closed or blocked, or your access to the Website’s services is suspended, or if access is denied for any other reason, you must contact customer support at [email protected] to request withdrawal of any balance in the Account. Customer support will immediately examine the withdrawal request and inform you directly once a decision has been made. If there are factual circumstances preventing withdrawal, the money will be withheld until these circumstances have been resolved.

7.7. The Company reserves the right to charge an administration fee for withdrawals and payments and to deduct any bank charges or other fees which may be payable to payment service providers of the player’s choice.

7.8. You agree that the Company reserves the right to cancel any withdrawal in the event of you being suspected of fraud, collusion, illegal activity or breach of these Terms. The Company may delay processing of your withdrawal request to perform checks of your identity, account balance, source of funds and your compliance with the Terms. In such cases, the Company may start and/or take part in and/or help in the investigation of the circumstances and you agree to provide support and assistance in any such investigation.

8. Participation in the games

8.1. Bets can only be placed in FCFA and FC.

8.2. If you wish to view your gambling history, you can do so by logging into your Profile.

8.3. If we have confirmed your bet, it cannot be canceled without our prior written consent.

8.4. All bets are limited to the maximum amount specified in the relevant Betting Rules. The Company reserves the right to determine the minimum and maximum bet amounts at its sole discretion.

8.5. We accept bets on sports and other events (hereinafter referred to as "Events") in accordance with the rules and conditions specified in the Betting Terms. We reserve the right not to accept bets from customers who have breached the Terms. The Company reserves the right to limit maximum bets for specific Events and to limit or increase maximum bets for certain individuals without explanation.

8.6. By placing a bet on any Event, You warrant that You are not an agent of any public or municipal body or institution, or of any non-commercial organization, that You are not an athlete, coach, professional referee, or member of a sports association that provides professional consulting services to football clubs. You are not a professional athlete, manager, or coach directly or indirectly connected with that specific Event.

8.7. If we have a well-founded suspicion of dishonesty during the Event, or of unfairness in the results of the Event, We reserve the right not to accept bets placed for such Event and to refund the amount deposited.

8.8. The total amount that can be won by a single account (or group of accounts, daily) is 23 000 000 FCFA / 77 000 000 FCFA. These limits refer to the total return of the bet, excluding the initial stake, and apply to all types of bets, single/s and/or multiple bets.

8.8.1. All maximum payout limits apply to any customer, or group of customers acting together, who have backed the same combination of selections, including when they have been placed in a series of bets, at a range of prices, over a number of days, using different betting accounts and/or on different betting channels. If CASONGO by Paridirect has reason to believe that a number of bets have been placed in this manner, the total payout of all such combined bets will be limited to a single maximum payout (as indicated above). If a multiple bet has been placed involving events with different maximum payout limits, the lower limit will apply.

8.8.2. CASONGO by Paridirect shall not be liable for any loss of profits, loss of anticipated savings or assets, or any special, indirect, consequential, or purely economic loss, or for any costs, damages, charges, or expenses.

8.9. We reserve the right to refuse or cancel a bet due to agent or software errors (errors in odds, etc.) or for other reasons that may have caused the bet or odds to be incorrect. The customer is fully responsible for all bets placed on the Site via the customer's profile. We do not remove or cancel bets due to a customer's misunderstanding of the Event's market/coefficient.

8.10. Bets are accepted based on the weekly "coefficient line," a list of future Events with the coefficients proposed by the Company for the Event outcomes. The coefficients take into account the performance ratios of the participating teams or players and determine the expected winnings of the person placing the bet. The Company has the right to change the coefficient at any time. The terms of bets placed prior to the changes remain in effect. The Company has the right to remove any Event from the proposed "coefficient line."

8.11. The customer places the bet based on the coefficient line in effect at the time of the bet. The customer chooses the number of Events and the competition results from the predictions proposed by the Company. The customer must indicate the amount of each bet and obtain confirmation of the bet after it has been placed. After the bet has been placed, it cannot be canceled or changed. The result of the Event does not change after its evaluation. All Events, both pre-match and ongoing, must be paid out according to the official result, and after that, they are considered closed.

8.12. Events which have not started on time for any reason or which have been postponed remain open, and all bets remain effective, if such events start within 48 hours of the official start date. Otherwise, the Company reserves the right to cancel all bets on such postponed Events and to return the sums paid to customers at its own discretion. In the case of Events which are stopped after they have started and which have not been rescheduled by the organiser within 48 hours, the Company will carry out the settlement operations relating to all the Events determined and held back and will cancel the other operations, returning the bets to the clients. Nevertheless, in such cases, the Company reserves the right to cancel all bids for such Events and to return the sums brought to the customers at its own discretion.

8.13. After the start of an Event, the Company reserves the right, at its own discretion, to cancel or remove a fraction of the stake or the whole stake after its acceptance, if there is a valid reason for this, such as for example:

• Error in the wording (significant error) of the Event or the coefficients or the start date;

• The customer attempts to circumvent the Company's restriction (of potential payments) and to control risks, by making many identical or similar bets or by creating many profiles;

• The client has taken advantage of any public disclosure of confidential information to which he has access, and which determines the outcome of the Event;

• The customer pools neighbouring bets;

• The client takes an active part in the Event, for example as a player, referee, manager or is in direct or indirect contact with the participants in the Events or directly or indirectly influences the outcome of the Event;

• The Company proposes the wrong coefficients or the wrong Events following a technical breakdown;

• Any other reason, about which the customer is informed following his request.

8.14. Several identical bets can be considered as one and the same bet, if the client has made a whole series of ‘mirror’ bets.

8.15. The information reflected during the Real Time Events (including the updating of such information) is indicative only. A poor result does not constitute grounds for returning the price of the bet. The Company is not liable for poor results during the Event in real time.

8.16. The Company is not liable for incorrectly drafted surnames, team names and names of the location of an Event.

8.17. In the event of conflicting circumstances, the Company will make the final decision, taking into account the conduct of the bookmaker's business and the interests of its clients.

9. Inactive Accounts

9.1. It is the player’s responsibility to start using deposited funds within a reasonable period of time after the initial deposit. We encourage our players to check their accounts on a regular basis and to contact our customer service department if they have any questions or concerns regarding the use of their funds.

9.2. For new players who have made a deposit into their account but have not used the deposited funds to play fully or partially, the company will apply a monthly management fee if no activity has been recorded within 90 (ninety) days of the initial deposit.

9.2.1. The monthly management fee applied shall be 2 (two) USD (converted to local currency).

9.2.2. We will make every effort to contact players concerned using the contact information provided during registration before the 90-day period expires, to give them time to use these funds before confiscation. If no activity is or response is received within this period, monthly management fees will start to apply until any activity is detected.

9.3. If an active player has not made any transaction or wager on his account for a period of any 180 (one-hundred eighty) consecutive days, he is considered inactive and a monthly management fee will apply.

9.3.1. Before an account is considered inactive, we will make every effort to contact the player using the contact information provided during registration. If no response or activity is detected within 180 days of inactivity, the monthly management fee will start to apply until any activity is detected.

9.3.2. The monthly management fee applied shall be 2 (two) USD (converted to local currency).

9.4. We reserve the right to modify this policy at any time, with or without any notice to the players. Players are encouraged to check our Terms regularly for any updates or changes.

10. Prohibited activities

10.1. The Company does not permit the use of robots, automated, mechanical, electronic or other devices for the making of automatic decisions in any game whatsoever or in relation to games on its Website pages, regardless of whether such use is attempted or influenced by you or by any third party. Should We reasonably suspect that such a device is being used on our Website, We reserve the right to annul any game whatsoever where We suspect that use has been made of such a device and exclude any customer from any campaigns or competitions where We suspect that such a device has been used. The use of any external resource designed to give a player an unfair advantage over another player is also prohibited. Such prohibited external resources can include, but are not limited to, third-party software applications and databases as well as websites, web-based databases, subscription services and help from any other person, regardless of whether or not this person also has an account with Us. During the ongoing examination, We may also suspend the account in question and, at our sole discretion, terminate the account. The Company regards the use of such devices as equivalent to deceit/swindling and reserves the right to: not refund any balance in the account at the time the account is terminated; and, annul all pending games.

10.2. The following activities (including any attempt to engage in the following activities) are each defined as a “Prohibited Activity”:

• If you deliberately attempt to circumvent out Responsible Gaming policies and procedures;
• If we discover or have reason to believe that you have used the services in a fraudulent manner and/or for illegal and/or unlawful purposes;
• If you repeatedly exceed our daily Account login limit;
• If we discover or have reason to believe that you have engaged in a betting strategy that exploits differences in odds between different sportsbooks, or that involves placing bets on all possible outcomes of an event, in either case in order to guarantee a profit regardless of the outcome of the event;
• If we discover or have reason to believe that you are depositing or withdrawing money, or otherwise using the Services, without genuine play/wagering;
• If we discover or have reason to believe that you have used the Services in an unfair manner, including if you have cheated, colluded, or have taken unfair advantage of us, the Services, or any other user of the Services;
• If we discover or have reason to believe that your Account is being used for the benefit or on behalf of a third party and/or if you are using the Services other than for your own personal and recreational use (including if you are using any third party’s Account);
• If we discover or have reason to believe that you are depositing funds into your Account without the intention to place transactions;
• If the name of your Account differs from the name on the payment method used to make deposits to your Account;
• If you are using or attempting to use a VPN or similar technology to disguise your location;
• If you misuse any Bonuses, including if we discover or have reason to believe that you are taking unfair advantage of, or are exploiting or manipulating, any Bonuses or you otherwise breach the Bonus Terms;
• If you provide incorrect, incomplete, or misleading information while registering for an Account or afterwards (except where you provide any incorrect, incomplete, or misleading information in order to pass relevant age-verification checks);
• If we discover or have reason to believe that you have allowed or enabled someone else to use or access your Account;
• If we discover or have reason to believe that you have deliberately or fraudulently opened or are using one or more Duplicate Account/s;
• If we discover or have reason to believe that you are prohibited from entering into a Transaction by any term of your contract of employment, these Terms, or any rule of a sport governing body or other professional body of which you are a member and which applies to you;
• Where a transaction is made on the outcome of a race, competition or other event or process or on the likelihood of anything occurring or not occurring, and we discover or have reason to believe that you know the outcome of that race/competition/event/process;
• If we discover or have reason to believe that you are misusing non-public information to place a Transaction;
• If we discover or have reason to believe that you are depositing money into your Account which originates from criminal and/or other illegal activities;
• If you behave in a defamatory, abusive, obscene, discriminatory, or otherwise inappropriate manner towards other users of the Services, our customer support team, and/or other staff members/representatives;
• If we discover or have reason to believe that you have used automated systems or software to copy and/or extract the whole or any part of the Services, any information or data on the Services or any part of it (including, but not limited to, results, statistics, sporting data and fixture lists, offs and betting figures), or any other information or data on or contained within or as part of the Services and/or its source code (sometimes referred to as ‘screen scraping’ or ‘scraping’);
• If we discover or have reason to believe that you have sought to make commercial use of the whole or any part of the Services, the information or data on the Services (including, but not limited to, results, statistics, sporting data and fixture lists, odds and betting figures), or any other information or data on the Services and/or its source code;
• If we discover or have reason to believe that you have in any way interfered, interrupted, or manipulated the operation of the Services or the normal running of any of the Services;
• If we discover or have reason to believe that you have used any third party external player assistance programs or software which are designed to provide an unfair advantage to customers including (without limitation) the use of artificial intelligence, automated players (bots) and/or player assistance software;
• If we discover or have reason to believe that you have exploited or participated in the exploitation of any fault, loophole or error in the Services and/or in our or any third party’s software; and
• If you seriously breach these Terms in some other way.

10.3. The Company also does not tolerate players who cheat and players who take part in rigged games. Should We reasonably suspect that cheating or game rigging has taken place, We reserve the right to annul any game We suspect has been undertaken through or with the involvement of such activity.

10.4. Please contact us via [email protected] if you suspect that another player has obtained an unfair advantage through using an illegal unit such as mentioned above; cheating; being part of a rigged game; or, any other such prohibited activity.

10.5. We reserve the right to report suspected cheating and other prohibited activities to relevant authorities, other service providers, financial institutions and credit card companies. We also reserve the right to inform them of: the identities of players who cheat or who take part in rigged games or other prohibited activities; and, the nature of the relevant prohibited activity or activities.

10.6. Similarly, participation in prohibited activities is to be regarded as a material breach of the Conditions and, in this connection, we reserve the right to close Your Account, withhold any balance and, in accordance with the applicable laws, require compensation for each loss we, or our other customers, may have sustained as a result of your participation in prohibited activities.

10.7. You must use our Website and products for your own, personal recreation only. Said use must be in accordance with the regulations (the Conditions included therein) which we have established and in accordance with all laws, regulations and provisions if and where these are relevant.

10.8. You must use our Site and our products exclusively in your own name and for your own leisure. Such use must be in accordance with the rules (conditions laid down by us) laid down by us and with all laws, decrees and provisions, where applicable. Offers on the Site are limited to one account per person. If the Company has the well-founded suspicion that bonuses or offers are declared or used for the benefit of a single person or a group of persons more than once, such offer may become inaccessible or all offers for such customer or for a group of customers render invalid any wagers that are funded by such bonuses or by such offers, and winnings from such wagering will be withheld.

10.9. You must be respectful of other players using the Website and customer service personnel employed by the Company. You must not make inappropriate or offensive comments. Failure to comply with the Conditions and with the game regulations will not be tolerated under any circumstances.

10.10. Selling, transferring and or/acquiring Accounts to or from other players is prohibited.

10.11. Similarly, attempting to gain unauthorized access to the Website or any of the Company’s systems is prohibited.

10.12. Attempting to damage the Website, its functions and services and our systems in general (e.g. by uploading viruses, worms and other illegal software as well as spamming our systems in any way) is prohibited and constitutes a material breach of the Conditions.

10.13. Unless the damage is the result of our gross negligence or intent, the Company can accept no liability whatsoever for damage and loss suffered as a result of viruses or other forms of technologically harmful phenomena that, in connection with your use of the Website (downloads included therein), can and have affected your computer equipment.

10.14. The Company has a zero tolerance policy towards inappropriate play and fraudulent activity. If, in the Company’s sole determination, a player is found to have cheated or attempted to defraud the Company including the use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), the Company reserves the right to suspend and/or close the player’s Account and to share this information (together with his identity) to other online gaming websites, banks, credit card companies, and appropriate agencies.

10.15. You agree not to harm the Site, the Company or its reputation.

11. Limitation of Liability

11.1. The Company shall in no event, nor under any circumstances, be liable for any damages or losses that are deemed or alleged to have resulted from or caused by its Website or its content, including, without limitation, delays or interruptions in operation or transmission, communications lines failure, any person's use or misuse of the Website or its content, or any errors or omissions in content.

11.2. The Company makes every effort to maintain the accuracy of the information on this Website but cannot accept responsibility for any prejudice, loss or damage which may occur from the use of the information. Neither the Company, nor the software provider, nor any of our affiliates or connected parties will take any liability/responsibility for any losses, expenses, unlawful/illegal/incorrect winnings or harm of/to Players that are supposed or are actual consequences of:

11.2.1. Mistake(s), misprint(s), misinterpretation(s), mishearing(s), misreading(s), mistranslation(s), spelling mistake(s), fault(s) in reading, transaction error(s), technical hazard(s), registration error(s), manifest error(s), Force(s) Majeure and/or any other similar mistake(s)/error(s);

11.2.2. Criminal Actions;

11.2.3. Advice, in whichever form this is provided, which may be provided by the Company;

11.2.4. Financial risk and loss, including, but not limited to variances in exchange rates;

11.2.5. Legal actions and/or other remedies;

11.2.6. any error that you made by entering the wrong information;

11.2.7. any kind of fraud, false or misleading activity;

11.2.8. the Company’s decision not to accept your deposit, refuse to open your account or decision to suspend or close your account;

11.2.9. Any delay in receiving or accepting a deposit or holding your withdrawal to complete the identity and other checking procedures;

11.2.10. using your account for purposes that may be considered illegal according to the applicable legislation;

11.2.11. Any operations and transactions that are conducted after correct input of your username and password;

11.2.12. Any unsanctioned use of data connected to you or your account;

11.2.13. Inability to use the Website or absence of access to it for any reason;

11.2.14. Any action or transaction that is performed by a third party using your username and password;

11.2.15. Low quality of access (or lack of access) to the Website;

11.2.16. Any circumstance out of the Company’s direct Control, including problems connected to the equipment and software (including computer viruses and software), data transferring systems, telephone or other communication methods, or by your internet service provider;

11.2.17. Loss of any transactions that arises from incorrect functioning of connection used by you or any other organisation that transfers data between you, the Company or any other company that is regulating payments;

11.2.18. Any electronic communication that was not received;

11.2.19. The result of any action on behalf of the government or force majeure circumstances;

11.2.20. Participating in gaming/betting if such participation is illegal according to the applicable legislation of the country the customer resides in;

11.2.21. Any errors, omissions, typos, bugs on the Website or the software used therein.

11.3. Therefore it is hereby specified that the Company makes no representation, pledge or warranty (either explicit or implicit, including but not limited to warranties for accuracy, fitness of purposes or non-infringement) that the Content is accurate and/or suitable for any particular purpose other than in so far as those warranties which cannot be expressly excluded under the governing law of the Conditions.

11.4. Use of this Website is entirely at the player’s risk. The Website and its Content is provided on an ‘as is’ basis.

11.5. Situations may arise where the Company mistakenly accepts a bet or processes a deposit. We take all reasonable precautions to avoid mistakes. However, it is never possible to totally eliminate all mistakes resulting from system or human error. Typical errors that may arise are:

11.5.1. incorrect calculation of the bonuses, winnings and withdrawals that We process;

11.5.2. inaccuracies and shortcomings in information about terms and conditions;

11.5.3. inaccuracies and omissions as a result of others’ participation in prohibited activities.

11.6. The Company reserves the right to correct any error in an accepted wager and to set up the same wager at the price and on the terms that were correct at the point of time when the incorrect wager was accepted. Where it is not possible to correct the incorrect wager, it will be annulled and the bet will be refunded to your balance.

11.7. When participating in the games and making use of the services offered by the Company you acknowledge that you are transacting with the software provider which supplies the games to the Company. All wagers and win transactions occur on the game provider’s platform and not on the Company’s end. You further acknowledge that notwithstanding that the Company offers support to its players and monitors game results to ensure fair play, the Company has no control over the games or the actual outcome thereof. For the sake of clarity, it is being stated herein that the Company is however still fully responsible for the balances held in player’s Accounts.

11.8. The Company offers its service and Software “as is” with no warranties, assurances, engagements, or any declaration, explicit or implied, legal or other. The Company hereby excludes all terms, conditions, and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and/or matters of satisfactory quality, ability and adaptability to a specific end, completion or precision of service and of the software in respect to the failure to respect governing rules and laws.

11.9. The Company does not guarantee that the services or the software will fully satisfy the player, that it is entirely secure and exempt from errors/bugs, that it is updated regularly, that any software defect is regularly corrected, that it is uninterrupted, that the service or the software is virus or bug-free, or that they are continually operational, that they are adequate, that the material is reliable, or that all other information obtained by way of the service or that all results are adequate and reliable.

11.10. In case of discrepancies in the systems or in the means of communication, due to viruses or bugs as it relates to the Account regulations or all other parameters that make up the software, the Company shall not be held responsible towards you or a third party for any breakage, damage, expenses or complaints, payments/gains brought about by said discrepancies/failures, and we reserve the right, in the event of such types of errors, to cease all software and Website games concerned and to take all other measures necessary to correct such errors, provided that we are not responsible to provide an emergency network, system, or similar emergency services. In the event of confirmation of software malfunctions, erroneous financial transactions, etc., the Company is entitled to debit the customer's account at the level of the funds, calculated incorrectly, and, also, it is required to return all amounts incorrectly debited or calculated due to technical failures on the customer's account for 30 days from the time of disclosure of such failure.

11.11. The Company cannot be held responsible for any act or omission by an internet provider or of any other third party with whom You may have contracted in order to have access to the Company’s service and/or software. In case of litigation between the internet provider and yourself, the Company cannot be a party to the suit, and such suit shall in no way affect the player’s obligations under the Conditions.

12. Breach of the Conditions

12.1. If you commit a breach of the Conditions, we reserve the right to:

12.1.1. suspend your Account temporarily, preventing you from placing any further bets or wagers, participating in any of the games or making use of any of the services available through the Website, until such time as the material breach is resolved, in the event that it is possible to resolve such breach;

12.1.2. close your Account permanently, preventing you from placing any further bets or wagers, participating in any of the games or making use of any of the services available through the Website indefinitely;

12.1.3. confiscate any winnings generated as a direct or indirect result of the material breach committed by you;

12.1.4. forfeit any bonuses and/or other financial incentives awarded to you;

12.1.5. seek any other remedy available to us by law to compensate for the damages incurred by us as a direct or indirect result of the material breach committed by you.

13. Complaints

13.1. In order to present a complaint, you are requested to submit a written complaint to [email protected].

13.2. In order for us to attend to your complaint in the most expedited way possible, we kindly ask that you include the following information in your communication to us:

• indication in the e-mail subject: ‘Complaint’;

• clear information about yourself as the account owner, including your name, surname;

• a detailed account of the issue that has arisen and all the relevant information about the escalated complaint.

13.3. Our Customer service department aims to process complaints as soon as possible. If the complaint is unusually complex and provided that where the nature of the investigation is such that more time is necessary to complete it, such period may be extended further. In the event that we are not able to conclude your case within 14 days, we will provide you with an update and an expected date of completion.

13.4. Once a decision on your case has been made, you will be contacted and updated with the outcome accordingly.

14. Intellectual property rights

14.1. All designs, texts, graphics, music, sounds, photographs, videos, software and source code on the Website, as well as all other material contained in the Website, are protected by copyright or other intellectual property rights that are either owned by Us or used under licenses from third-party owners. To the extent that material has to be downloaded or printed, such material must only be downloaded to a single personal computer and hard-copy prints must only be made for personal, non-commercial, use.

14.2. Under no circumstances whatsoever shall the use of the Website lead to any intellectual property rights for the user.

14.3. The right to use the Website does not in any way entail permission (unless said permission specifically follows from the Conditions) for the user to use or regenerate trademarks or logos used on the Website.

1.4. By accepting the Conditions, you acknowledge that you will respect our intellectual property rights and the intellectual property rights of third parties. In order to enable the taking of legal action, any breach of these provisions will be reported to the holder of the intellectual property rights that have been infringed.

15. Problem Gambling

15.1. The Company is committed to endorsing responsible wagering among its players as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.

15.2. The Company’s Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promoting responsible gambling practices.

16. Miscellaneous

16.1. For the purpose of carrying out all intentions and achieving all objectives, the Terms shall be governed by and construed as follows:

16.1.1. If the Customer is located in Congo-Brazzaville – in accordance with the laws of Congo-Brazzaville, without the application of the provisions of the law of collision. The Parties submit to the exclusive jurisdiction of the courts of Congo-Brazzaville to settle any disputes arising in connection with the Congo-Brazzaville Terms.

16.1.2. If the Customer is located in the Democratic Republic of Congo – in accordance with the laws of the Democratic Republic of Congo, without the application of the provisions of the law of collision. The Parties submit to the exclusive jurisdiction of the courts of the Democratic Republic of Congo to settle any disputes arising in connection with the Terms.

16.2. If any provision of the Terms is held to be invalid, in whole or in part, by any court or other competent authority, such Terms shall remain in effect with respect to any other provisions and the remaining provisions in force.

16.3. You agree to electronic communication with the Company. We will periodically post messages on the Site and/or contact You by phone/email. You must provide us with the correct contact information; otherwise, the Company will not be liable for any failure to provide the information provided by You. All correspondence, including electronic messages, is deemed "in writing" and received within 5 business days of being sent.

16.4. Any refusal by the Company to enforce the right or means of legal protection in accordance with the Conditions in respect of any breach by the customer of the provisions of these Conditions shall not be deemed a refusal of future rights or future enforcement of such right or legal protection.

17. Special provisions concerning Scratch Card Games

17.1. For winnings received on Scratch Card games, the following rules concerning the payment of winnings apply:

• The player will receive payment of winnings in monthly installments;
• The maximum monthly payment will be 3 000 000 FCFA / 9 000 000 FC.

17.2. In the event that the player has received a win on scratch card games in the amount of 3 000 000 FCFA / 9 000 000 FC or more, the company reserves the right to use the player's personal details (such as name and first letter of surname, win amount) and the player's words for press releases and other marketing purposes.

18. Your Responsibilities

18.1. Your responsibilities include finding out whether Website access, use, deposit placement as well as receiving winnings from online gambling are legal according to the active legislation in your jurisdiction.

18.2. You assume full responsibility for paying all taxes, collections and other expenditures associated with any win from using the Website services according to laws applicable to you. You agree to compensate the Company for all expenses or losses that the Company may incur as a result of any liability or requirement presented to us by a government body due to requirements to withhold or pay taxes or similar requirements in connection to your withdrawal request or income.

18.3. You must immediately let us know of any changes in your registration data.

18.4. You agree not to bring harm to the Website, its reputation and/or other players.

19. Your Warranties

19.1. You warrant that you fully understand and accept the fact that there is a possibility of monetary loss while using our services.

19.2. You warrant that you have not entered into collusion and will not make an attempt to collude directly or indirectly with another customer of the Website.

19.3. By registering an account on this Website you warrant that you have never previously registered another account or received any money through an account belonging to any other person.

20. Notices

20.1. You agree to contact us electronically. From time to time, we will place electronic messages on the Website, and/or contact you. You must provide us with correct contact information, otherwise the Company cannot be held responsible for you not receiving information on time. All correspondence, including electronic communication, is considered as “written” and to have been received no more than 5 business days after it has been sent. If you have any questions regarding your use of the Website or the Terms, please contact us at: [email protected].