Creating a CASONGO account? Just click on Register, fill in your details (phone, email, password, country, and currency), and confirm — it only takes a minute, and then you're ready to play!

To keep things safe and fair, we might ask for an official ID (like your passport or driver’s license) and something to confirm your address, usually a recent bill or bank statement.

Tap the blue DEPOSIT button in the upper right corner. It’s easy — we support fast & secure methods, including: Visa & Mastercard, Local bank transfers, E-wallets

It depends a bit on the method:

E-wallets: usually within 24 hours. Cards and bank transfers: between 1–5 working days

We always strive to process them as quickly as possible.

We understand — but no, for security reasons, all payment methods must belong to the account owner. Your name – your card. It helps us protect your account and your funds.

There could be a few reasons — usually it's down to incomplete verification or a mismatch in payment info. Double-check your details or chat with us if you're unsure.

Most deposits arrive almost instantly. If it's been longer than expected (especially with bank transfers), feel free to contact CASONGO Support, and we’ll help sort it out.

No worries — just click Forgot Password on the login screen. You’ll get a reset link via email. Still stuck? Our support team’s got your back.

We're here for you 24/7!

📧 Email us at [email protected]

💬 Use the Live Chat on the website

📄 Or browse this FAQ and our Help Center

Of course. You can take a break anytime via the Responsible Gaming section. If you'd like help choosing the right option, our Support team is happy to assist.

Just head to the Responsible Gaming page in your profile. You’ll find simple tools to manage how much you play and spend — it’s all about keeping things fun and balanced.

Definitely. We use industry-standard SSL encryption, and you can activate two-factor authentication (2FA) for extra protection. Your safety comes first.

Yes! All our games use certified Random Number Generators (RNGs), and we only work with reputable providers. Everything’s regularly audited for fairness.

RTP stands for "Return to Player" — it shows the average amount a game pays back over time. For example, 96% RTP means the game returns 96 out of every 100 units played, in the long run.

Live (in-play) betting lets you place bets while a match is in progress. Odds change in real-time, so it's fast-paced and exciting — but don’t worry, you’ll always see the final odds before confirming.

Bets can’t be canceled once placed, but you can use the cashout option to return most of your bet amount. As for withdrawal, if it is still pending, we might be able to reverse it. Reach out as soon as possible, and we’ll take a look.

Contact us right away. We’ll freeze your account to keep your funds safe and guide you through the recovery process step by step.

Only as long as we legally need to — usually between 7 to 10 years, depending on the regulations. Your data stays encrypted and secure at all times.

We’ve got you covered with deposit limits, self-exclusion, and more. Plus, we work with independent organizations if you ever need outside help.

Yes — we operate under valid international gaming licences and follow strict guidelines for fairness, security, and responsible gaming. You can see the information on the licence in the General Terms and on the Website Footer.